I spoke to the receptionist, Jamie, who (with an attitude) told me that he would speak to management and get back to me to let me know if it was even possible for them to «help» me after the horrific color/cut I had. I got the color before Christmas and waited to call until the holidays passed. With that being said, I am more angry about the service, or lack thereof, that I received after the fact. I went from a boring brunette no layered long cut, to a highlighted blonde layered beauty! It’s also pretty cool that she has an ipad at her station with a slideshow of images of all the styles she’s done! Love seeing that - great for future ideas!Īfter coming to this salon for 7 years, I received an awful haircut and color. Plus, I didn’t have a specific stylist I saw regularly anyway… until recently! Schedule with Chantel - she is amazing! She did an excellent job on my cut and color. Nothing like the little extra touches that make a day at the salon relaxing (especially the head massage while your hair is being washed)! I used to make my appointments on Sundays with a junior stylist that’s available because it’s half the price. They always offer me a beverage or magazine before starting on my hair. I love that it’s located right downtown Naperville. I usually come in with a picture of what I want and they’re able to do just that! I’ve even had a couple stylists who have suggested modifications based on my hair texture and face shape - much appreciated and always turned out great! I mean, they are the experts right? :) This salon is chic and convenient. I’ve had numerous stylists and can honestly say I’ve never had a bad cut or color. I’ve been coming to Zazu for about 8 years now. As another client for Zazu’s mentioned in there review, nothing like the little extra touches, for instance making us comfortable before our hair cut, offering bottled water, hanging our jackets and purses up for us, makes a day at the salon relaxing and wanting us to go back again. Along with great service and quality of work, it’s very convenient for those who live in Naperville, Warrenville, Lisle neighborhood. Something different and looks perfect being in downtown Naperville. She knows what’s she is doing and goes off what looks good and not only what’s in style. She sold me the minute she cut my bangs ( PERFECT). I went in looking for a blow dry and style, and ended back out with a haircut and style. Chantel was who was available and let me tell you - she is amazing! She did an excellent job. I asked the front reception (who were very friendly and polite) who I can see within my budget and time. No other place besides Zazu’s came to my rescue. I probably had called every salon in Downtown Naperville to see who can accommodate me, as well as, be reasonable in price. I use to go to a salon in Schaumburg, however, it became to far so I was looking for something closer were I can go in, get a quick blow dry and style for the afternoon photo shoot. I had a family photo shoot which was going to take place in Downtown Naperville. The way I came across Zazu was very random, but I’m grateful that I did.
You couldn’t pay me to return to this salon. This stylist had no idea what she was doing. Only one week after my color– despite using color safe shampoo, my color has now faded to light brown. To think that I paid so much money ($ 200 including cut and tip) and FIVE AND A HALF HOURS of my life just to have my hair dyed brown (which I could have done myself) is appalling. I was then instructed to just pick a color so we could cover it all up. What I ended up with was a blonde/red/grey botch-job on my head. Fast forward into my appointment– Ally toned my hair and bleached it repeatedly however, she stated she could not get my red color out.
I agreed to this even though the price was going to be over $ 500 total. Ally told me that it would take more than one session because she would need to tone the color today, yada yada yada, and then dye it the grey two weeks later. I had (professionally) dyed red hair and I wanted to go grey. I went in with a picture of the hair color I wanted.
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